Email support@design9.app
We reply within two business days, and to privacy requests within 30 days.
When something has gone wrong, it helps enormously if you include: what you were doing, the exact message shown on screen, your device and OS version, and roughly when it happened. Design9 names the reason on every failure, so quoting that message usually identifies the cause immediately.
No. A generation that fails through our fault does not count. If something still looks wrong, email us with the approximate time and we will look into it.
Your designs are saved automatically and appear under the Saved tab. They are kept for 30 days after they are created and then deleted, so download anything you want to keep.
Each generation returns two designs. It normally takes around 30–40 seconds.
New devices can try Design9 with a few free designs. After that, choose a subscription in the app. The plans, their prices and what each includes are shown there, and the App Store or Google Play confirms the price in your local currency before you buy. See the Terms of Use for how subscriptions work.
Subscriptions are managed by the store, not by Design9. On iPhone, open Settings → your name → Subscriptions; on Android, open Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the current period ends to avoid the next renewal. Deleting the app or your account does not cancel a subscription.
Try Restore Purchases in the app first — this fixes almost every case, including reinstalls and new devices. If it doesn't, email us with the store receipt and we will sort it out.
Refunds are handled by Apple and Google under their own policies — we cannot issue store refunds ourselves. Request one at reportaproblem.apple.com or through Google Play's order history. We are happy to help if you get stuck.
Yes, subject to the Terms of Use. Please read the AI-generated content section there first — the images are illustrative designs, not construction plans.
In the app: Me → Delete Account. It permanently removes your saved designs, albums, photos and generated images. See Delete account for exactly what is removed.
Design9 runs on iOS and Android.
If Design9 produced something that appears unlawful or that breaches our Terms, report it to support@design9.app with the detail above. We review reports of illegal content promptly and remove anything that breaches the terms.
To access, correct, export or delete your data, see Privacy, or email us directly. EU and UK residents may also contact our representative, listed on that page.
Design9 is operated by NotionAce Systems - FZCO (licensed by IFZA, Dubai), registered at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE. We are the data controller for the personal data Design9 processes — we decide how and why it is processed, as described in our Privacy Policy.
Contact: support@design9.app
EU and UK representative (GDPR Art. 27 / UK GDPR Art. 27)
We have appointed Prighter Group (with its local partners) as our representative in the European Union under Article 27 GDPR, and in the United Kingdom under Article 27 UK GDPR.
Prighter is your point of contact for privacy-related rights — access, erasure, correction, portability, objection and complaint. You can reach them directly through our dedicated portal: https://app.prighter.com/portal/18922560921