Email support@design9.app
We reply within two business days, and to privacy requests within 30 days.
When something has gone wrong, it helps enormously if you include: what you were doing, the exact message shown on screen, your device and OS version, and roughly when it happened. Design9 names the reason on every failure, so quoting that message usually identifies the cause immediately.
No. Credits are spent on our server when a generation starts and returned automatically if it fails. If your balance still looks wrong, email us with the approximate time and we will reconcile it.
Designs are only kept if you tap Save. Anything not saved is removed automatically within 24 hours. Saved projects appear under the Saved tab and are never deleted by our clean-up job.
One credit generates a batch of two concepts, which normally takes around 30–40 seconds.
Try Restore Purchases in the app first — this fixes almost every case, including reinstalls and new devices. If it doesn't, email us with the store receipt and we will credit the account manually.
Yes, subject to the Terms of Use. Please read the AI-generated content section there first — the images are concepts, not construction plans.
In the app: Me → Delete Account. It permanently removes your projects, photos and generated images. See Delete account for exactly what is removed.
Design9 runs on iOS and Android.
If Design9 produced something that appears unlawful or that breaches our Terms, report it to support@design9.app with the detail above. We review reports of illegal content promptly and remove anything that breaches the terms.
To access, correct, export or delete your data, see Privacy, or email us directly. EU and UK residents may also contact our representative, listed on that page.
Design9 is operated by NotionAce Systems - FZCO, registered at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE. We act as the data controller for the personal data described in this policy — we are responsible for deciding how and why your data is processed.
Contact: support@design9.app
EU and UK representative (GDPR Art. 27 / UK GDPR Art. 27)
For privacy questions in the EU and the UK we have appointed Prighter Group (with its local partners) as our representative under Article 27 GDPR, and Prighter Group (with its local partners) as our representative under Article 27 UK GDPR.
Prighter is your point of contact for privacy-related rights — access, erasure, correction, portability, objection and complaint. You can reach them directly through our dedicated portal: https://app.prighter.com/portal/18922560921
This is required because NotionAce Systems - FZCO is established outside the EU/UK while offering services to people within them (GDPR Art. 3(2)). These details must be publicly reachable — omitting them is a commonly enforced breach precisely because it is verifiable from this page alone.